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Online Dispute Resolution (ODR)
At Sociedade Vinícola de Palmela, customer satisfaction is our priority. We understand that in an increasingly digital world, it is essential to offer not only quality products but also efficient and reliable customer support. That's why we are committed to Online Dispute Resolution (ODR), a modern and effective method of resolving any disagreements that may arise during your purchasing experience.
Online Dispute Resolution is a process that allows consumers and traders to resolve disputes related to online transactions quickly and without the need for court intervention. This method is not only faster but also more economical and accessible, ensuring that both parties reach a satisfactory solution with less effort and cost.
At Palmela Wine Society, we adopt a transparent and fair approach in all our transactions. If any disagreement or dissatisfaction arises with our products or services, we encourage our customers to contact us directly. We are always available to listen and resolve any issues, ensuring a fair and efficient resolution.
Furthermore, in compliance with European Union regulations, we provide a link to the Online Dispute Resolution (ODR) platform Click Here, which offers a central access point for consumers and traders wishing to resolve disputes related to online purchases. This platform is an additional tool that reinforces our commitment to transparency and customer satisfaction.
At Palmela Wine Society, we believe that a good relationship with our customers is built on trust and a genuine commitment to their satisfaction. Online Dispute Resolution is an integral part of this commitment, ensuring that each purchase is a positive and rewarding experience.
Alternative Dispute Resolution (ADR)
What is Alternative Dispute Resolution?
Alternative Dispute Resolution is the possibility for all consumers to resort to official entities that assist them in resolving or guiding any conflicts before resorting to litigation in the Courts.
Generally, the procedure is as follows: the customer asks an impartial third party to intervene as an intermediary between them and the trader who is the target of their complaint. The intermediary may suggest a solution to their complaint, impose a solution on both parties, or bring the parties together to find a solution.
You may know the concept of Alternative Dispute Resolution by another name: 'mediation,' 'conciliation,' 'arbitration,' or 'competent commission in the context of consumer disputes.'
Alternative Dispute Resolution is usually less expensive, less formal, and faster than the judicial route.
In the event of a consumer dispute, the consumer can resort to the following Alternative Dispute Resolution entities:
CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo
https://www.arbitragemdeconsumo.org/
CACCL – Centro de Arbitragem de Conflitos de Consumo de Lisboa
https://www.centroarbitragemlisboa.pt/
CACCVA – Centro de Arbitragem de Conflitos de Consumo do Vale do Ave/Tribunal Arbitral
CICAP – Centro de de Informação de Consumo e Arbitragem do Porto (Tribunal Arbitral de Consumo)
CIMAAL – Centro de de Informação, Mediação e Arbitragem de Conflitos de Consumo de Algarve
http://www.consumoalgarve.pt
CIAB – Centro de Informação, Mediação e Arbitragem de Consumo (Tribunal Arbitral de Consumo)
https://www.ciab.pt/pt/
CIMPAS – Centro de Informação, Mediação e Provedoria de Seguros
https://www.cimpas.pt/
Associação de Arbitragem de Conflitos de Consumo do Distrito de Coimbra
http://www.centrodearbitragemdecoimbra.com/
Centro de Arbitragem da Universidade Autónoma de Lisboa
http://www.arbitragem.autonoma.pt/
Centro de Arbitragem de Conflitos de Consumo da Consumo da Região Autónoma da Madeira
http://www.srrh.gov-madeira.pt